Crisis Help: Mexico
If you’re in crisis right now, you’re not alone. Help is available immediately and is confidential.
⚠️ Important content: This page discusses suicide, abuse, and self-harm. If that’s overwhelming right now, you can just call the number below. You don’t have to read everything.
🚨 RIGHT NOW: Call This Number
Section titled “🚨 RIGHT NOW: Call This Number”Línea de la Vida
Section titled “Línea de la Vida”Phone: 800-911-2000
Hours: 24/7, 365 days a year
Cost: Free
Languages: Spanish
Operated by: CONASAMA (Comisión Nacional de Salud Mental y Adicciones), Secretaría de Salud
What happens:
- Emotional support and brief crisis intervention
- For anxiety, depression, suicide risk, and substance use
- For individuals and families
- Confidential and free
Other Crisis Options (Choose What Works for You)
Section titled “Other Crisis Options (Choose What Works for You)”Mental Health Crisis
Section titled “Mental Health Crisis”Fundación Teléfono de la Esperanza: Local offices in your state
- Emotional support for mental health crises
- Suicide prevention
IMSS/ISSSTE mental health services: 01-800-PSIQUIAT (1-800-774-8474)
- Government services
- Referral to psychosocial care centers
Suicidal Thoughts
Section titled “Suicidal Thoughts”Línea de la Vida: 800-911-2000 (24/7)
- Suicide prevention
- Confidential support
- Operated by the Secretaría de Salud (CONASAMA)
Abuse or Violence
Section titled “Abuse or Violence”Domestic violence:
- LOCATEL: 5658-1111 (Mexico City)
- Local domestic violence hotlines by state
- Centros de Atención a la Violencia Familiar (family violence centers)
Sexual abuse:
- LOCATEL: 5658-1111
- Centro de Atención a Violencia Sexual (varies by state)
Child abuse:
- LOCATEL: 5658-1111
- Sistema Nacional de Protección de Infancia (national child protection system)
Youth Crisis
Section titled “Youth Crisis”Teléfono de la Esperanza: 24/7
- Support for young people
Línea PAS (psychosocial support): 1-800-0113
- Support for young people
LGBTQ+ Crisis
Section titled “LGBTQ+ Crisis”Teléfono de la Esperanza: 24/7
- Inclusive support for the LGBTQ+ community
Fundación Arcoíris: 5286-1481
- Specific support for LGBTQ+ people
Support for People with Disabilities
Section titled “Support for People with Disabilities”Teléfono de la Esperanza: 24/7
- Support for people with disabilities
CNDH (national human-rights commission): 800-715-2000 (toll-free) or 55-5490-7400 (Mexico City)
- Files and monitors disability-rights complaints
CONAPRED (anti-discrimination council): 800-543-0033
- Disability-discrimination complaints (Mon–Thu 9am–5:30pm, Fri 9am–3pm)
CONADIS (disability inclusion council): conadis.gob.mx · [email protected]
- Disability policy, programs, and information
Local disability organizations: Search in your state
Substance-Use Crisis
Section titled “Substance-Use Crisis”Teléfono de la Esperanza: 24/7
- Support and referrals
Línea de la Vida (CONASAMA): 800-911-2000 (24/7)
- Drug and alcohol dependence
- Referral to treatment
- The same national line listed above; it also covers substance use
By State
Section titled “By State”There’s a national number, but some states have local lines:
Mexico City
Section titled “Mexico City”- LOCATEL: 5658-1111 (24/7)
- Teléfono de la Esperanza: 5484-0900
State of Mexico
Section titled “State of Mexico”- Crisis line: Search “línea de crisis Estado de México”
Jalisco
Section titled “Jalisco”- Teléfono de la Esperanza: Local number
Other States
Section titled “Other States”- Use the national numbers or search “línea de crisis [your state]“
Emergency: Imminent Danger
Section titled “Emergency: Imminent Danger”If there’s immediate danger to life:
- Call 911 for ambulance and police
- Go to the nearest hospital (emergency room)
- Call 066 (some areas)
What to Say When You Call
Section titled “What to Say When You Call”You don’t need perfect words. Just say:
- “I’m in crisis”
- “I’m thinking about suicide”
- “I need to talk to someone”
- “I’m struggling”
Counselors are trained to help.
Accessibility & Contact Information
Section titled “Accessibility & Contact Information”For Deaf or Hard-of-Hearing People
Section titled “For Deaf or Hard-of-Hearing People”- Video relay service: Some services available
- Chat: telefonodelaesperanza.org
- Email: for questions
For Blind or Low-Vision People
Section titled “For Blind or Low-Vision People”- All services available by phone
- Chat available on websites
For People Who Cannot Speak
Section titled “For People Who Cannot Speak”- Chat: telefonodelaesperanza.org
- Email: available for contact
Multiple Languages
Section titled “Multiple Languages”- Spanish (primary)
- English available
- Other languages: Search “teléfono de la esperanza [language]“
Rural Areas
Section titled “Rural Areas”- Phone numbers work from anywhere
- Some services have mobile clinics
After You Call
Section titled “After You Call”Crisis lines help you NOW. Afterward:
Finding Ongoing Support
Section titled “Finding Ongoing Support”Contact:
- Your general practitioner
- The nearest Centro de Atención Psicosocial (CAPS)
- Your local hospital
Mental health professionals:
- Search for psychologists in your city
- Colegio de Psicólogos: colegio.org.mx (find professionals)
Government services:
- IMSS (Instituto Mexicano del Seguro Social)
- ISSSTE
- State health services
Important Information
Section titled “Important Information”Many of these lines are free, but cost and hours vary by service. Línea de la Vida (800-911-2000) is free and available 24/7.
Confidentiality
Section titled “Confidentiality”These lines are confidential. Emergency services are contacted only in cases of serious, imminent risk.
Hours vary by service; confirm with each line. Línea de la Vida is available 24/7.
You Can Call Multiple Times
Section titled “You Can Call Multiple Times”Many people use crisis lines multiple times. That’s normal.
You’re Not “Sick Enough” to Call
Section titled “You’re Not “Sick Enough” to Call”If you’re asking yourself, “Am I sick enough to call?” → You are. Call.
Related Resources
Section titled “Related Resources”Confirm each number with the service before calling; details can change.
In crisis right now? Call Línea de la Vida: 800-911-2000. Everything else can wait.
Cost, confidentiality, and hours vary by service — check each listing.
Contribute to This Page
Section titled “Contribute to This Page”Have lived experience or expertise that could strengthen this page? We especially welcome perspectives on models not well represented here, including those from the Global South and Indigenous communities.
This page centers disabled people’s expertise and is informed by disabled-led organizing globally. For questions or to suggest additions, see How to Contribute.